Frequently asked questions (FAQ)
General Questions
Yes, we offer complete solutions for large projects, including advice, design, supply and installation of the underfloor heating system. From homes to commercial properties, we supervise the entire process from start to finish.
Yes, to purchase individual products such as floor heating materials and accessories, please visit our webshop: www.jupiter-shop.nl. Business customers can also create an account to take advantage of special prices and offers. This gives you access to exclusive discounts and customized price lists for larger projects.
Underfloor heating distributes heat evenly through pipes in the floor. These pipes are heated by hot water sent through a distributor, providing a comfortable, energy-efficient way of heating. When using our dry floor heating system, we further improve heat distribution by using aluminum fins. These fins provide a faster and more efficient transfer of heat, optimizing your floor heating performance and saving you energy.
Project Specific Questions
This depends on the size of the project, but we strive to complete the installation as quickly as possible. For smaller projects, this can be done within a few days, while larger projects take a little longer. A detailed schedule will be made after the survey.
Drywall systems have a low build height, are quick to install and can be finished directly with flooring materials such as laminate or tile. They are ideal for renovation projects or buildings with limited floor space.
Installation and Technical Questions
It depends on the specific requirements of your project. We offer systems for both new construction and renovation and can advise you on which system best suits your situation, e.g. dry or wet construction.
Yes, we offer custom solutions for every project and provide an underfloor heating design that matches the requirements of your building. We offer support from start to finish.
After detailed design and planning, our experts perform the installation. We ensure efficient installation and test the system extensively before delivering the project.
Shipping and Delivery
Yes, in addition to delivery within the Netherlands, we also deliver internationally. Please contact us for more information on delivery times and costs for international projects.
Delivery time depends on the size of the project and the materials required. We ensure that all parts are delivered on time and on schedule. Most materials are available from stock, allowing us to move quickly.
Maintenance and Warranty
We offer a comprehensive warranty on all our project installations. You get a 2-year warranty on manifolds and electrical components, such as pumps and thermostats, and a 10-year warranty on non-electrical materials, such as manifolds, pipes and insulation boards. This applies to defects and flaws in materials or installation, provided the system was installed by us.
Underfloor heating requires little maintenance, but we recommend an annual inspection of the system and proper maintenance of the distributor and thermostats. For large projects, we also offer a maintenance contract.